Retail Operations Supervisor — Lead, Coach & Stock Flow

Victoria’s Secret & Co.; Troy (MI); On-site; USD 22,000 - 26,000; Full time

Job summary

Victoria’s Secret & Co Operations Supervisor role is a values-based leadership position focused on operational execution and store readiness. You will report to the Store Manager or Assistant Store Manager and lead by example in customer service, stocking, and daily workflow.

In a fast-paced retail environment, you’ll coach associates, maintain visual standards, and ensure safety and compliance while optimizing inventory and sales performance.

Qualifications

• Retail experience in a fast-paced environment.
• Ability to coach in real time.
• Flexible schedule including nights and weekends.
• Ability to lift and carry up to 40 pounds.
• Strong attention to detail and execution.
• Passion for Victoria’s Secret Brand and customer loyalty.

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Skills

Retail leadership

Customer service

Coaching

Attention to detail

Work nights weekends

Physical stamina

Job description

Victoria’s Secret & Co Operations Supervisor role is a values-based leadership position focused on operational execution and store readiness. You will report to the Store Manager or Assistant Store Manager and lead by example in customer service, stocking, and daily workflow.

In a fast-paced retail environment, you’ll coach associates, maintain visual standards, and ensure safety and compliance while optimizing inventory and sales performance.