Retail Operations Supervisor

SSA Group; Royal Oak (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Supervisor to lead a team in a vibrant environment. This role involves motivating staff, ensuring compliance with regulations, and providing exceptional guest service. The ideal candidate will possess strong leadership and communication skills, with a focus on team development and inclusivity. Join a company committed to sustainability and community engagement, where your contributions will help create memorable experiences for guests. If you're passionate about retail and eager to make a difference, this opportunity is perfect for you.

Benefits

Employee Assistance Program

Get Paid Early

Tuition Discount

Meal Plan & Employee Discounts

Qualifications

• Strong interpersonal and communication skills are essential.
• Proven leadership skills with a focus on team development.
• Flexibility in a fast-paced environment is crucial.

Responsibilities

• Lead and motivate staff to exceed customer expectations.
• Ensure compliance with local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.

Skills

Interpersonal Skills

Communication Skills

Leadership Skills

Problem-Solving Skills

Organizational Skills

Flexibility

Education

Retail Supervisor Experience

Retail Background

All Education Backgrounds Eligible

Tools

POS Systems

Job description

Detroit Zoo, Royal Oak, Michigan, United States of America

Job Description

Posted Tuesday, April 15, 2025 at 4:00 AM | Expires Sunday, June 1, 2025 at 3:59 AM

RETAIL SUPERVISOR

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Reports to: Assistant Retail Operations Manager and Retail Operations Manager

Responsibilities:

1. Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
2. Ensure your locations’ team is set with the operation in mind: integrate new team members, supervise assigned personnel, develop, and coach.
3. Remain knowledgeable of and manage in accordance with applicable local, state and federal laws.
4. Maintain a clean, safe and organized work environment.
5. Uphold and demonstrate a complete understanding of company policies and procedures.
6. Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client.
7. Support store leadership in all inventory control programs.
8. Ensure all cash handling procedures are in effect at all times.
9. Daily oversight of floor team.
10. Promote positive attitude among teammates and guests.
11. Merchandise product to maximize sales.
12. Fulfill guest’s needs quickly and efficiently.
13. Oversee cleanliness of shop and displays.
14. Resolve guest complaints and/or refunds.
15. Manage employee breaks and hours in accordance with State and Federal Labor laws.
16. Achieve sales goals and other metrics.
17. Create and implement daily check-ins, goals, and performance notes with staff.
18. Perform other duties, as the General Manager, Retail Operations Manager or Assistant Retail Operations Manager deems necessary.
19. Support unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
20. Support SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

IDEA + Belonging:

1. Promote an inclusive & supportive approach within the Brand team.
2. Focus on removing barriers and empowering growth and opportunity for team members at all levels.
3. Lead by example through Sustainability/Conservation efforts.

Job Requirements:

1. Strong interpersonal and communication skills.
2. Proven leadership skills with an understanding of the importance of team building/development.
3. General problem-solving/decision-making skills combined with the ability to be organized.
4. Demonstrates the ability to remain flexible in a fast-paced environment.
5. POS knowledge.
6. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs).
7. Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience:

1. One to Two years Retail supervisor experience a plus.
2. Three to Five years Retail background.
3. All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The People Department reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.

Compensation and Benefits:

1. Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
2. Employee Assistance Program.
3. Get Paid Early.
4. Tuition Discount through Partnership College.
5. Meal Plan & employee Discounts.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice.

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Detroit Zoo, Royal Oak, Michigan, United States of America