Retail Supervisor, Product Operations, Full Time - Downtown Crossing

Gap Inc.; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

An established industry player in retail seeks a dedicated team member to support store leadership and enhance customer experiences. In this role, you will act as a role model, promoting positive interactions and driving customer loyalty through effective communication and collaboration. Your responsibilities will include executing tasks, supporting sales leaders, and leveraging technology to ensure a seamless shopping experience. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and team success. If you are passionate about retail and eager to grow, this opportunity is perfect for you.

Qualifications

• Strong communication skills to convey expectations clearly.
• Ability to utilize technology for customer engagement.

Responsibilities

• Support store leadership by executing functional tasks.
• Promote customer loyalty and educate about loyalty programs.
• Collaborate with team to ensure tasks are completed efficiently.

Skills

Customer Service

Communication

Team Collaboration

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.
4. Support sales leaders during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees and ensure work tasks are completed efficiently.
6. Build and share expertise in the product lifecycle.
7. Support completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel tools to deliver a seamless customer experience.
9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• You provide clear and direct communication of expectations.
• You utilize technology effectively to engage with customers and team members to meet goals.
• You demonstrate interest and initiative towards continuous improvement and growth.
• You are willing to work a flexible schedule, including holidays, evenings, overnight, and weekends.
• You are able to maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.