Retail Supervisor, Operations - Bramalea City Centre (NEW STORE)

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to support their store leadership team in delivering an exceptional customer experience. In this role, you will be a role model for employees, focusing on executing tasks and maintaining productivity. Your efforts will contribute to a positive work environment and customer loyalty through effective communication and collaboration. If you are passionate about retail and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Ability to treat customers and employees with respect.
• Demonstrated interest in continuous improvement and growth.

Responsibilities

• Support store leadership by performing assigned functional tasks.
• Role model selling behaviors to enhance customer experience.
• Collaborate effectively with team members to meet goals.

Skills

Customer Service

Communication

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.

4. Support sales leaders during non-peak hours, focusing on the customer.

5. Collaborate effectively with employees and ensure work tasks are completed efficiently.

6. Build and share expertise in the product lifecycle.

7. Support the completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a frictionless customer experience.

9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

• You provide clear and direct communication of expectations.

• You utilize technology effectively to engage with customers and team members to meet goals.

• You demonstrate interest and initiative towards continuous improvement and growth.

• You are willing to work a flexible schedule, including holiday, evening, overnight, and weekend shifts.

• You can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.