Retail Operations Specialist

EXPRESS; Wauwatosa (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k)

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX is seeking a Retail Operations Expert to join our Mayfair store team. You will help ensure a great in-store experience by managing merchandise flow, ensuring product availability, and assisting customers and Sales Associates.

Responsibilities include coaching stockroom staff, processing shipments, replenishing stock, and maintaining an organized backroom to support efficient floor operations. You will collaborate with team members to drive sales and uphold the Express customer experience

Qualifications

• Education: High School or Equivalent.
• Years of Experience 0 - 2 relevant job experience - minimum 6 months
• Meets defined availability criteria, including nights, weekends and non-business hours
• Proficient in use of technology (iPad, registers)

Responsibilities

• Provide coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor

Skills

Customer service

Verbal & written communication

Team collaboration

Multitasking

Technology use (iPad, registers)

Sales assistance

Education

High School or Equivalent

Job description

PHOENIX is seeking a Retail Operations Expert to join our Mayfair store team. You will help ensure a great in-store experience by managing merchandise flow, ensuring product availability, and assisting customers and Sales Associates.

Responsibilities include coaching stockroom staff, processing shipments, replenishing stock, and maintaining an organized backroom to support efficient floor operations. You will collaborate with team members to drive sales and uphold the Express customer experience