Retail Operations Expert - Inventory & Guest Experience

EXPRESS; Fresno (CA); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Health benefits

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos brands, seeks a Retail Operations Expert for Fresno Fashion Fair. The role focuses on delivering a great in-store shopping experience by leading merchandise flow, ensuring product availability and size accuracy.

Responsibilities include coaching stockroom staff, shipping/receiving, replenishment, pricing coordination and customer checkout support while upholding Express SOPs and brand standards.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 relevant job experience (minimum 6 months).
• Proficient with iPad and store registers.

Responsibilities

• Provide coaching and training for stockroom associates.
• Process shipping and receiving orders accurately per Express standards.
• Replenish product on the floor as needed.
• Process freight and sensor product.
• Maintain a clean, organized stock room for efficient merchandise flow.
• Coordinate pricing and markdowns for products.
• Provide checkout support to customers as needed.
• Process fulfillment transactions quickly for customer satisfaction.
• Share information on products, promotions and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Support product launches and SOP adherence.
• Assist customers on the sales floor with locating products and online orders.
• Deliver on the customer experience model.
• Other duties as directed by supervisor.

Skills

Customer service

Communication

Teamwork

Multitasking

Tech proficiency

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, operating Express and Bonobos brands, seeks a Retail Operations Expert for Fresno Fashion Fair. The role focuses on delivering a great in-store shopping experience by leading merchandise flow, ensuring product availability and size accuracy.

Responsibilities include coaching stockroom staff, shipping/receiving, replenishment, pricing coordination and customer checkout support while upholding Express SOPs and brand standards.