Retail Operations Specialist

EXPRESS; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

Express is seeking a Retail Operations Expert at Easton Town Center to ensure a best-in-class in-store experience. You will oversee stock flow, coaching stockroom staff, and rapid processing of shipments and receipts to keep the floor stocked.

You’ll address price changes, promotions and customer checkout support, while aiding onboarding and training for sales teams. A high school education and 0–2 years’ experience are expected; tech-savvy with iPad/POS is a plus.

Qualifications

• Education: High School or Equivalent.
• 0–2 years of experience; minimum 6 months.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Proficient in use of technology (iPad, registers).

Responsibilities

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor

Skills

Customer service

Verbal and written communication

Team collaboration

Multitasking

Tech proficiency

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

Express is seeking a Retail Operations Expert at Easton Town Center to ensure a best-in-class in-store experience. You will oversee stock flow, coaching stockroom staff, and rapid processing of shipments and receipts to keep the floor stocked.

You’ll address price changes, promotions and customer checkout support, while aiding onboarding and training for sales teams. A high school education and 0–2 years’ experience are expected; tech-savvy with iPad/POS is a plus.