Retail Operations & Process Excellence Lead

Peoples Bank; Elizabethtown (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Peoples Bank in the United States is seeking an Operations Support Specialist to elevate operational consistency across the Retail Business Line. You will resolve challenges, collaborate with business leaders, and drive continuous improvement while embedding policy and procedure into day-to-day practice.

You will maintain risk registers, coordinate educational efforts, and support regional leaders with clear policies and training.

Qualifications

• Associate's degree or equivalent work experience.
• 3 to 5 years' experience in related banking field.
• Excellent verbal and written communication skills.
• Strong analytical and problem resolution skills.
• Solid understanding of Bank policies and procedures across PEBO states.

Responsibilities

• Problem solving and proactive decision making.
• Identify operational challenges and propose solutions.
• Coordinate with cross-functional partners to mitigate risk.
• Maintain risk registers and track remediation status.
• Lead monthly/quarterly operations meetings and training.
• Travel as required across footprint.

Skills

Phone skills

Verbal and written communication

Analytical skills

Organizational skills

MS Office (Word, Excel)

Decision-making

Interpersonal skills

Team player

Travel flexibility

Education

Associate's degree or equivalent

Tools

MS Office Word

Excel

Job description

Peoples Bank in the United States is seeking an Operations Support Specialist to elevate operational consistency across the Retail Business Line. You will resolve challenges, collaborate with business leaders, and drive continuous improvement while embedding policy and procedure into day-to-day practice.

You will maintain risk registers, coordinate educational efforts, and support regional leaders with clear policies and training.