Retail Operations & Merchandising Associate

Crate & Barrel; Oak Brook (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Crate & Barrel is seeking an Operations Associate in Oak Brook, IL to keep the stockroom efficient and support the salesfloor. You will handle customer orders, inventory, and show-ready displays while upholding store policies and safety. A positive attitude and multitasking skills are essential in this fast-paced role.

You will collaborate with the store team to learn systems and support pricing, promotions, and daily routines, continually learning and applying operational best practices.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.

Responsibilities

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner.
• Assist in preparing the stockroom for inventory and perform assigned inventory duties.
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom.
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product.
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase.
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork.
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate.
• Engage in, maintain and support store safety standards and training.
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual.
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence.
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed.
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed.
• Promote the brand by engaging customers in creative activities and demonstrations, as needed.

Skills

Customer service

Retail experience

Interpersonal skills

POS system

AS400

Data entry

Tools

POS system

AS400 system

Job description

Crate & Barrel is seeking an Operations Associate in Oak Brook, IL to keep the stockroom efficient and support the salesfloor. You will handle customer orders, inventory, and show-ready displays while upholding store policies and safety. A positive attitude and multitasking skills are essential in this fast-paced role.

You will collaborate with the store team to learn systems and support pricing, promotions, and daily routines, continually learning and applying operational best practices.