Retail Operations Manager: Customer Experience & Stock Flow

URBN Urban Outfitters, Inc.; Bethesda (MD); Hybrid; USD 37,195,000 - 39,950,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Job summary

URBN Urban Outfitters, Inc. in Bethesda, MD is seeking an Operations Manager to lead back-of-house operations and maintain product flow from receipt to floor, while supporting an engaging store environment.

This role oversees stock-to-sales, inventory control, and omni-channel processes to deliver a seamless customer experience. Requires 2+ years retail leadership, strong communication, and flexibility for nights/weekends/holidays.

Qualifications

• Minimum 2 years of retail leadership experience.
• Excellent communication; able to set clear objectives.
• Flexible hours including nights, weekends, and holidays.

Responsibilities

• Lead back-of-house operations to maintain flow from receipt to placement.
• Support customer experience to create an engaging store environment.
• Drive omni-channel processes to get product to the floor.
• Lead stock-to-sales processes and cycle counts; oversee transfers.
• Coordinate shipments and maintain inventory integrity with partners.

Skills

Brand affinity

Retail leadership

Clear communicator

Flexible hours

Job description

URBN Urban Outfitters, Inc. in Bethesda, MD is seeking an Operations Manager to lead back-of-house operations and maintain product flow from receipt to floor, while supporting an engaging store environment.

This role oversees stock-to-sales, inventory control, and omni-channel processes to deliver a seamless customer experience. Requires 2+ years retail leadership, strong communication, and flexibility for nights/weekends/holidays.