Retail Operations Lead — Elevate Customer Experience & Flow

Socket.dev; Bethesda (MD); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

URBN is seeking an Operations Manager for our Bethesda store to lead back-of-house flow from receipt to product placement while inspiring a superior customer experience. You will manage stock-to-sales, oversee back-of-house standards, and collaborate with partners on shipments and omni-channel processes to ensure accurate receiving records and smooth daily operations.

The role requires coordinating with teams to maintain store standards, optimize inventory, and deliver a seamless shopping

Qualifications

• 2+ years of retail leadership experience.
• Great communicator able to set clear objectives and follow through.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Leads customer experience by delivering extraordinary service and guiding the team to elevate the store experience.
• Oversees stock-to-sales processes from receiving shipments to product placement and efficiency.
• Maintains back-of-house standards, conducts cycle counts, markdowns, transfers, and inventory prep.

Skills

Retail leadership

Communication

Flexibility

Inventory management

Tools

Omni systems

Job description

URBN is seeking an Operations Manager for our Bethesda store to lead back-of-house flow from receipt to product placement while inspiring a superior customer experience. You will manage stock-to-sales, oversee back-of-house standards, and collaborate with partners on shipments and omni-channel processes to ensure accurate receiving records and smooth daily operations.

The role requires coordinating with teams to maintain store standards, optimize inventory, and deliver a seamless shopping