Retail Operations Manager - ATT

Colorado State University; United States; On-site; USD 69,000 - 74,000; Full time

Job summary

Colorado State University is seeking a Retail Manager to oversee campus dining venues, including Braiden Dining Center and Mini Market locations. You’ll supervise front-of-house operations, manage ordering platforms, and ensure policy and safety compliance.

You will lead hiring, training, and staff development while implementing service initiatives and maintaining quality standards across a high-volume operation on the Fort Collins campus.

Qualifications

• Degree from an accredited college/university with a major/minor in business or hospitality, or related field.
• Or High School Diploma or GED with four full-time years of dining services experience in a commercial kitchen.
• Two years of progressive supervision and leadership experience in food service.

Responsibilities

• Direct and oversee front-of-house service.
• Manage the food ordering platform and ensure accuracy during service.
• Address customer complaints and ensure compliance with all food safety standards to reduce risk to customers and staff.
• Responsible for personnel management, including interviewing, making hiring recommendations, evaluating performance against job duties to determine merit, and creating and championing disciplinary recommendations.
• Develop, implement, and lead training on policies, procedures, inclusivity, customer service, risk management, emergency response, and departmental training programs.
• Lead and promote customer service initiatives, address customer concerns and questions, manage meetings, communicate with stakeholders, and perform other duties as assigned.

Skills

People leadership

Customer service

Food service

Training

Policy compliance

Education

Bachelor's in business/hospitality

High School Diploma or GED with 4 years dining services

Tools

Mobile ordering platforms

Inventory management systems

Job description

Job Description

Position Summary: The Retail Manager oversees retail operations and services at Braiden Dining Center and Mini Market locations across campus. This position has operational oversight of retail dining operations.

This location operates on the residential campus in Fort Collins.

Duties include:

• Hiring and training
• Food preparation
• Product selection
• Enforcing defined policies and procedures
• Recipe and concept development
• Inventory management
• Documentation
• Quality standards
• Standard operating procedures

This position ensures adherence to health department regulations for licensed retail establishments.

Full Consideration Date

This posting will remain open until filled.

Housing & Dining Services

Please visit https://hr.colostate.edu/prospective-employees/our-people/ to learn about joining Housing & Dining Services (HDS) as one of the largest departments on campus and is responsible for the management, finance, administration, and program development of all University housing facilities, including residence halls, university apartments, and Mountain Campus.

Essential Job Duties

• Direct and oversee front-of-house service
• Manage the food ordering platform and ensure accuracy during service
• Address customer complaints and ensure compliance with all food safety standards to reduce risk to customers and staff
• Responsible for personnel management, including interviewing, making hiring recommendations, evaluating performance against job duties to determine merit, and creating and championing disciplinary recommendations
• Develop, implement, and lead training on policies, procedures, inclusivity, customer service, risk management, emergency response, and departmental training programs
• Lead and promote customer service initiatives, address customer concerns and questions, manage meetings, communicate with stakeholders, and perform other duties as assigned

Conditions of Employment

• Pre-employment Criminal Background Check (required for new hires)
• Pre-employment Physical
• Valid Driver’s License
• Essential Services Designation

Minimum Qualifications

• Minimum Required Degree: Degree from an accredited college, university, or academic institution with a major or minor emphasizing business and/or hospitality, or a related field associated with the duties of the position
• OR High School Diploma or GED with four full-time years of dining services experience in a commercial kitchen
• Two years of progressive supervision and leadership experience in food service

Preferred Qualifications

• Bachelor’s Degree
• Experience in a high-volume food production and service operation serving at least 250 customers per meal
• Possess two full years of full-time oversight of a staff of 10 or more people
• Experience with mobile food ordering platforms
• Demonstrate working knowledge of food ordering, menus, and inventory management systems
• Experience training employees on food production and/or customer service
• Possess a current ServSafe certification or equivalent

Salary Range

$69,000 - $74,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Review our detailed benefits information here.

Explore the additional perks of working at CSU here. For the total value of CSU benefits in addition to wages, use our compensation calculator.

Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Inspired by its land-grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world.

Prospective Employees, click here to learn more about CSU's perks and purpose. Current employees will need to apply for jobs in Workday.