Campus Dining Retail Lead

Colorado State University; United States; On-site; USD 69,000 - 74,000; Full time

Job summary

Colorado State University is seeking a Retail Manager to oversee campus dining venues, including Braiden Dining Center and Mini Market locations. You’ll supervise front-of-house operations, manage ordering platforms, and ensure policy and safety compliance.

You will lead hiring, training, and staff development while implementing service initiatives and maintaining quality standards across a high-volume operation on the Fort Collins campus.

Qualifications

• Degree from an accredited college/university with a major/minor in business or hospitality, or related field.
• Or High School Diploma or GED with four full-time years of dining services experience in a commercial kitchen.
• Two years of progressive supervision and leadership experience in food service.

Responsibilities

• Direct and oversee front-of-house service.
• Manage the food ordering platform and ensure accuracy during service.
• Address customer complaints and ensure compliance with all food safety standards to reduce risk to customers and staff.
• Responsible for personnel management, including interviewing, making hiring recommendations, evaluating performance against job duties to determine merit, and creating and championing disciplinary recommendations.
• Develop, implement, and lead training on policies, procedures, inclusivity, customer service, risk management, emergency response, and departmental training programs.
• Lead and promote customer service initiatives, address customer concerns and questions, manage meetings, communicate with stakeholders, and perform other duties as assigned.

Skills

People leadership

Customer service

Food service

Training

Policy compliance

Education

Bachelor's in business/hospitality

High School Diploma or GED with 4 years dining services

Tools

Mobile ordering platforms

Inventory management systems

Job description

Colorado State University is seeking a Retail Manager to oversee campus dining venues, including Braiden Dining Center and Mini Market locations. You’ll supervise front-of-house operations, manage ordering platforms, and ensure policy and safety compliance.

You will lead hiring, training, and staff development while implementing service initiatives and maintaining quality standards across a high-volume operation on the Fort Collins campus.