Retail Operations Leader: Team Coach & Merchandising

LVMH; Long Beach (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discount

Job summary

Sephora Long Beach is seeking an Operations Leader to drive store operations and customer service excellence. You will supervise an operations team, oversee inventory, and coach staff to perform at their best while upholding Sephora’s brand standards.

You’ll lead with a focus on efficiency, teamwork, and ongoing development, ensuring a safe, welcoming environment and high-quality guest experiences in a dynamic retail setting.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.
• Excellent time management and ability to prioritize in a dynamic environment.
• Clear, effective communication and interpersonal skills.
• Motivate teams and foster a collaborative, goal-driven culture of accountability.

Responsibilities

• Lead with impact by overseeing inventory, replenishment, and order fulfillment while maintaining standards.
• Drive brand presentation through visual merchandising, promotions, and store upkeep.
• Support client experience by partnering with the team to deliver exceptional service and hit store goals.
• Coach and develop team members to build fulfilling career paths and learn operations, selling behaviors, and metrics.
• Foster inclusivity and teamwork to empower all staff to contribute.
• Uphold Sephora standards and ensure a safe, welcoming shopping environment.

Skills

Leadership

Team development

Inventory management

Merchandising

Communication

Customer focus

Job description

Sephora Long Beach is seeking an Operations Leader to drive store operations and customer service excellence. You will supervise an operations team, oversee inventory, and coach staff to perform at their best while upholding Sephora’s brand standards.

You’ll lead with a focus on efficiency, teamwork, and ongoing development, ensuring a safe, welcoming environment and high-quality guest experiences in a dynamic retail setting.