Retail Operations Leader — People, Performance & Growth

Evergreen Goodwill of Northwest Washington; Seattle (WA); On-site; USD 60,000 - 67,000; Full time

Job summary

Evergreen Goodwill of Northwest Washington is seeking a Retail Assistant Manager in Seattle to support store operations, production and materials handling. You will partner with the Store Manager and supervisors to provide leadership, drive team satisfaction and hit financial goals.

The role manages a team, oversees scheduling, and ensures compliance with Goodwill policies. A strong background in retail leadership and customer service is essential for success.

Qualifications

• High school diploma or equivalent.
• Retail leadership experience of 3+ years.
• 2+ years leading a sales team in a retail or service environment.
• Experience leading a team in a customer-centric, solutions-based environment.
• Must be able to engage and speak to customers and understand their needs.
• Skilled understanding of budget metrics, P+L; min 1 year.

Responsibilities

• Understand operational metrics; implement plans to achieve goals.
• Discuss the operations and results of the business with fluidity and knowledge.
• Maximize sales through proper stock rotation, merchandising, signage, identification of e-commerce merchandise and inventory levels of new and used goods.
• Assure a continuous flow of product through production support and partnership with inventory and new goods; provide the customer with an excellent assortment.
• Inspire and actively engage in excellent customer service; both internal and external.
• Develop strong working relationships throughout the enterprise; partner effectively.
• Attract, hire, develop, inspire and retain top talent.
• Champion diversity, equity and inclusion; promote the talent and voices of all people.
• Ensure compliance of Seattle Goodwill policies and procedures; People and Culture, Finance, Asset Protection, Finance, Risk and Safety, Customer Service, New Goods, Inventory and Merchandising

Skills

Retail leadership

Customer engagement

Budget & P&L

Leadership & coaching

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Evergreen Goodwill of Northwest Washington is seeking a Retail Assistant Manager in Seattle to support store operations, production and materials handling. You will partner with the Store Manager and supervisors to provide leadership, drive team satisfaction and hit financial goals.

The role manages a team, oversees scheduling, and ensures compliance with Goodwill policies. A strong background in retail leadership and customer service is essential for success.