Retail Operations Leader — On-Duty Excellence

Crate and Barrel; Novi (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Crate and Barrel in Novi, MI seeks a Team Leader – Operations to guide merchandising and stock teams, coordinate with the Assistant Store Leader, and ensure smooth store operations on the sales floor, back-of-house, and curbside processes.

The role requires strong communication, high organizational skills, and the ability to coach and develop associates while driving sales and ensuring excellent customer service.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Customer service

Retail leadership

Communication skills

Interpersonal skills

Coaching

Organizational skills

Time management

Problem solving

Sales knowledge

Flexibility

Job description

Crate and Barrel in Novi, MI seeks a Team Leader – Operations to guide merchandising and stock teams, coordinate with the Assistant Store Leader, and ensure smooth store operations on the sales floor, back-of-house, and curbside processes.

The role requires strong communication, high organizational skills, and the ability to coach and develop associates while driving sales and ensuring excellent customer service.