Retail Operations Associate: Stockroom & Merchandising

Crate & Barrel; Novi (MI); On-site; USD 18,000 - 21,000; Full time

Job summary

Crate & Barrel in Novi, MI is seeking an Operations Associate to keep the stockroom efficient and support the sales floor. You’ll process orders, manage inventory, and present-store displays while upholding company policies and safety.

Collaborate with the store team to deliver excellent customer service, learn store systems, and support pricing and promotions. A positive attitude, adaptability, and strong multitasking are essential for success in this fast-paced role.

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and associates.
• Experience using POS and basic office equipment.
• Strong communication, reading and writing in English, and data entry skills.
• Ability to adapt in a flexible retail environment and learn continuously.
• Commitment to store safety and training standards.
• Creative problem solving and teamwork mindset.
• Customer service or retail experience preferred.

Responsibilities

• Process customer orders and curbside pickups efficiently.
• Assist inventory and stockroom prep.
• Maintain stockroom organization and stock checks.
• Execute visual merchandising standards on the sales floor.
• Assist with displays and ensure products are available.
• Greet customers and handle payments.
• Support store safety and loss prevention practices.
• Collaborate with store team and management.

Skills

Interpersonal skills

Communication

Customer service

Data entry

English reading/writing

Teamwork

Adaptability

Tools

POS system

AS400

Office equipment

Printer/Scanner

Job description

Crate & Barrel in Novi, MI is seeking an Operations Associate to keep the stockroom efficient and support the sales floor. You’ll process orders, manage inventory, and present-store displays while upholding company policies and safety.

Collaborate with the store team to deliver excellent customer service, learn store systems, and support pricing and promotions. A positive attitude, adaptability, and strong multitasking are essential for success in this fast-paced role.