Retail Operations Leader: Mentor & Merchandising

Crate & Barrel; Naperville (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Crate & Barrel in Naperville, IL is seeking a Team Leader – Operations to oversee merchandise flow, stock teams, and store operations, supporting the Assistant Store Leaders for Operations and Visual. You will lead, plan, and supervise on the sales floor and back of house, manage inventory replenishment, protect margins, and mentor teams to deliver operational and visual excellence.

This role requires a hands-on leader who can coordinate schedules, train staff, and ensure exceptional customer

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Customer service leadership

Retail operations

Merchandising

Communication

Time management

Coaching

Microsoft Office

Google applications

Tablet devices

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel in Naperville, IL is seeking a Team Leader – Operations to oversee merchandise flow, stock teams, and store operations, supporting the Assistant Store Leaders for Operations and Visual. You will lead, plan, and supervise on the sales floor and back of house, manage inventory replenishment, protect margins, and mentor teams to deliver operational and visual excellence.

This role requires a hands-on leader who can coordinate schedules, train staff, and ensure exceptional customer