Retail Operations Leader | MOD & Team Coaching (Flexible Hours)

Burlington; Cypress (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Associate discount

Medical, dental & vision coverage

401(k) plan

Paid time off

Job summary

Burlington is seeking an Operations Service Manager in Texas (Cypress) to lead the Customer Service and Cashier teams, ensure operational excellence, and drive store results. You will model company values, coach staff, and partner with leadership to optimize inventory and receiving processes.

The role requires at least 3+ years in retail management, flexibility in scheduling, and the ability to lift up to 40 lbs. Competitive wages and comprehensive benefits are offered.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized retail organization.
• Must be able to work a flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail management

Store operations

Staff training

Scheduling software

Job description

Burlington is seeking an Operations Service Manager in Texas (Cypress) to lead the Customer Service and Cashier teams, ensure operational excellence, and drive store results. You will model company values, coach staff, and partner with leadership to optimize inventory and receiving processes.

The role requires at least 3+ years in retail management, flexibility in scheduling, and the ability to lift up to 40 lbs. Competitive wages and comprehensive benefits are offered.