Retail Operations Leader in Training

City of Lincoln; Glen Allen (VA); On-site; USD 50,000 - 75,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Operations Manager-Apprentice (ROM-A), an external management qualified associate, for training and exposure to Goodwill culture and processes. The role is designed to prepare the associate for full store management responsibilities.

Under the guidance of experienced leaders, the ROM-A will learn to oversee daily operations, drive sales performance, and lead a team to deliver exceptional customer experiences.

Qualifications

• Training period followed by potential internal Retail Manager openings.

Responsibilities

• Identifies work to be done, prioritizes and delegates, and assists in developing associates to drive store financial goals.
• Promotes and sets the example for Goodwill’s standards of exceptional customer service, both internally and externally.
• Assists the store management team with meaningful communication through onboarding, monthly meetings, check-ins, and appraisals.
• Solicits customer and associate feedback.
• Recognizes and rewards behaviors that reinforce progress and success, utilizing all recognition programs.
• Maximizes the value of all donated goods. Ensure donations are received and processed quickly and efficiently.
• Adheres to Goodwill operational standards. This includes pricing, rotation, schedule and plant returns.
• Demands a high level of excellence in the standards of dress code, visual presentation, and housekeeping.
• Submits all closing reports, accident reports, risk training reports, and UKG documentation correctly and on time.
• Ensures the security of all company assets.
• Utilizes management information tools such as daily sales, production reports, sales by commodity, Round Up reports, and monthly variance reports to determine and measure store activity.
• Communicates directly, consistently, and promptly with direct supervisor and other management team members relating to problems with store operations and personnel.
• Attends/completes formal training both in-person and on-demand.
• Will be required to ‘float’ around the district for both learning and development, as well as supporting locations in need of additional support.

Job description

Goodwill of Central and Coastal Virginia is seeking a Retail Operations Manager-Apprentice (ROM-A), an external management qualified associate, for training and exposure to Goodwill culture and processes. The role is designed to prepare the associate for full store management responsibilities.

Under the guidance of experienced leaders, the ROM-A will learn to oversee daily operations, drive sales performance, and lead a team to deliver exceptional customer experiences.