Retail Operations Leader: Growth, Profitability & Expansion

Goodwill Industries of South Mississippi, Inc.; Biloxi (MS); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Goodwill Industries of South Mississippi, Inc. in Biloxi, MS is seeking a Vice President of Retail Operations to lead retail operations, drive profitability, and implement strategic plans aligned with the organization's mission.

The role reports to the Chief Operating Officer and oversees Directors and Regional Managers, with accountability for revenue, expense targets, and operational excellence across multiple stores. Flexibility and strong leadership are essential in this executive position.

Qualifications

• Minimum of five years of experience in a senior role partnering with executive staff.
• Bachelor’s degree in business administration, logistics, or related field; MBA preferred.
• Minimum five years of experience in thrift retail, manufacturing, or retail sales.
• Demonstrated ability to recognize, assess and resolve operational issues.
• Ability to create, implement and execute operational plans.
• Possess strong ethical standards, honesty, and integrity.
• Proven ability to develop staff through effective communication.
• Demonstrated ability to manage complex issues.

Responsibilities

• Manage retail operations, ensuring and maximizing profitability.
• Draft, review, and negotiate major, complex contracts with public and private sector customers.
• Provide guidance and direction to the team in planning and developing short and long-term goals.
• Supervise Director and Regional Managers who are responsible for achieving budgeted revenue and expense goals.
• Develop and implement plans with the Director to improve production, merchandising and display of products to meet sales and cost objectives.
• Conduct reviews of monthly financial performance and develop plans for improvement.
• Ensure compliance with agency policies, procedures and safety standards.
• Ensure all employment decisions and programs are administered in conformance with policies.
• Oversee/Partner with transportation and warehouse operations to meet needs.
• Work with Executive team on expansion strategies for Goodwill territory.
• Prepare monthly, quarterly and annual operating reports and provide data as requested.
• Manage department’s purchasing activities to ensure vendor competitiveness and inventory accuracy.
• Keep up to date on information and technology affecting functional areas.
• Perform other duties as assigned by the Chief Operating Officer.

Skills

Executive partnership

Strategic planning

Leadership

Communication

Ethical standards

Staff development

Budgeting

Education

Bachelor’s degree

MBA preferred

Job description

Goodwill Industries of South Mississippi, Inc. in Biloxi, MS is seeking a Vice President of Retail Operations to lead retail operations, drive profitability, and implement strategic plans aligned with the organization's mission.

The role reports to the Chief Operating Officer and oversees Directors and Regional Managers, with accountability for revenue, expense targets, and operational excellence across multiple stores. Flexibility and strong leadership are essential in this executive position.