Vice President of Retail Operations

Goodwill-Industries-of-South-Mississipp; Biloxi (MS); On-site; USD 120,000 - 180,000; Full time

Job summary

Goodwill Industries of South Mississippi seeks a Vice President of Retail Operations to lead Biloxi retail operations and drive strategic growth while aligning with the organization’s mission. The role focuses on profitability, performance, and governance across multiple stores and teams.

The VP will oversee Directors and Regional Managers, steer budgeting and procurement, and collaborate with the Executive team to expand operations and enhance customer service and community impact.

Qualifications

• Minimum five years in a senior leadership role.
• Bachelor’s degree in business administration, logistics, or related field; MBA preferred.
• Five years of thrift retail, manufacturing, or retail sales.
• Strong ethics and integrity; ability to develop staff.
• Excellent verbal and written communication; adaptable under pressure.
• Ability to manage multiple priorities and strategic initiatives.

Responsibilities

• Manage retail operations and profitability; develop strategies for underperforming results.
• Draft, review and negotiate major contracts with public/private customers.
• Guide team in short and long-term goal planning and execution.
• Supervise Directors and Regional Managers toward budgeted revenue/expense goals.
• Improve production, merchandising and display to meet sales objectives.
• Review monthly financial performance and plan improvements.
• Ensure compliance with agency policies and safety standards; regulatory adherence.

Skills

Executive leadership

Strategic planning

Contract negotiation

Operational excellence

Financial acumen

People management

Communication skills

Regulatory compliance

Education

Bachelor’s degree in business administration, logistics, or related field

MBA preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Vice President of Retail Operations

Full Time Senior Management Biloxi, MS, US

The Vice President of Retail Operations is expected to establish, monitor, and achieve measurable performance objectives that support the financial strength, operational excellence, sustainable growth, and mission of Goodwill Industries of South Mississippi. Performance expectations will be reviewed regularly with the Chief Operating Officer and may be adjusted annually based on organizational priorities, budget objectives, and strategic initiatives.

Specific Duties:

• Manage retail operations, ensuring and maximizing profitability. Develop and implement strategies to respond to results that are below expectations.
• Draft, review, and negotiate major, complex, and/or nonstandard contracts with public and private sector customers.
• Provide guidance and direction to the team in the planning and developing of short and long-term goals.
• Supervise Director and Regional Managers who are responsible for achieving budgeted revenue and expense goals.
• Develop and implement plans with the Director to improve production, merchandising and display of products to meet sales and cost objectives.
• Conduct reviews of monthly financial performance and develop plans for improvement.
• Ensure compliance with agency policies, procedures and safety standards throughout areas supervised and maintains same to meet CARF, Department of Labor and other regulatory standards.
• Ensure that all employment decisions, agency programs and personnel actions are administered in conformance with policies and procedures.
• Oversee/Partners with transportation and warehouse operations to ensure the overall needs are being met.
• Work collaboratively with the Executive team on developing strategies for the expansion of operations in assigned Goodwill territory. Responsible for the success of all new stores and openings.
• Prepare monthly, quarterly and annual operating reports to meet the varying needs of the organization and provide additional statistical or analytical data as requested.
• Manage the department’s purchasing activities to ensure the competitiveness of vendors and the accuracy of inventory.
• Keep up to date on information and technology affecting functional areas to increase innovation and ensure compliance.
• Perform other duties as assigned by the Chief Operating Officer.

Integrity, transparency, honesty, inclusion, relationship and team builder, excellent customer service, approachable leadership, effective communication, action/results oriented. Value our employees by putting people first and meeting people where they are while helping build up.

Minimum Qualifications (Education, Experience, Skills):

• Minimum of five years of experience in a senior role in partnering with executive staff.
• Bachelor’s degree in business administration, logistics, or related field required. An MBA is preferred. Experience may be substituted for education in some areas.
• A minimum of five years of experience in thrift retail, manufacturing, or retail sales.
• Demonstrated ability to recognize, assess and resolve operational issues.
• Ability to create, implement and execute operational plans.
• Possess strong ethical standards, honesty, and integrity.
• Proven ability to develop staff through effective communication.
• Demonstrated ability to manage complex issues.
• Exceptional relationship-building skills across all stakeholders.
• Adaptable and able to manage multiple priorities, while remaining calm in high-stress situations.
• Exemplary oral and written communication skills.
• Ability to formulate effective policies and procedures.
• Ability to maintain complete confidentiality.
• Must be available to work a flexible schedule, including evenings, weekends and holidays.