Growth-Focused Hospitality-Driven Retail Ops Leader

The Talbots LLC; Moosic (Lackawanna County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Merchandise discounts

Referral incentive program

Discounts on travel

Job summary

The Talbots LLC in Moosic, PA seeks an experienced store leader to oversee operations and merchandising, delivering hospitality and exceptional customer experiences. You will coach a team, manage floor sets, and ensure brand standards while driving sales.

This role requires two+ years in specialty retail, strong communication, and the ability to work flexible hours including weekends and holidays. You will collaborate with management to foster a welcoming, high-performance environment.

Qualifications

• Two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• Professionalism, integrity and respect for others.
• Customer-centric mindset with focus on exceptional service and sales growth.
• Educator, coach and mentor who inspires team members based on individual strengths.
• Strong communication and ability to lead in a fast-paced environment.
• Ability to balance operational tasks with selling energy and planning.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to maximize sales and achieve goals.
• Ensure compliance of all company policies and local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Skills

Store operations

Visual merchandising

Customer service

Team leadership

Communication

Coaching & mentoring

Floor supervision

Scheduling

POS/iPad/handheld systems

Tools

POS/iPad/handheld systems

Job description

The Talbots LLC in Moosic, PA seeks an experienced store leader to oversee operations and merchandising, delivering hospitality and exceptional customer experiences. You will coach a team, manage floor sets, and ensure brand standards while driving sales.

This role requires two+ years in specialty retail, strong communication, and the ability to work flexible hours including weekends and holidays. You will collaborate with management to foster a welcoming, high-performance environment.