Retail Operations Leader — Five-Star Service & Sales Growth

David's Bridal, Inc.; Radmoor (TN); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

David's Bridal, Inc. in Radmoor, Tennessee, is seeking a dynamic retail leader to manage and mentor a high-performing Dream Maker team, delivering five-star customer service and driving sales goals.

You will coach staff, monitor payroll and store operations, and ensure inventory and processes meet quality standards across front-of-house and alterations. This role emphasizes talent development and guest satisfaction.

Formación

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsabilidades

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Conocimientos

Customer service leadership

Retail management

Team coaching

Educación

High School Diploma or degree

Herramientas

POS system

Descripción del empleo

David's Bridal, Inc. in Radmoor, Tennessee, is seeking a dynamic retail leader to manage and mentor a high-performing Dream Maker team, delivering five-star customer service and driving sales goals.

You will coach staff, monitor payroll and store operations, and ensure inventory and processes meet quality standards across front-of-house and alterations. This role emphasizes talent development and guest satisfaction.