Retail Operations Leader — Elevate Store & Pet Care

PetSmart; North Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead role focuses on driving operational excellence across our stores. The position covers merchandising, inventory management, pet care operations, and opening and/or closing the store while overseeing associates and maintaining a safe, organized environment.

The role emphasizes leadership in daily tasks, compliance with policies, and delivering a positive experience for customers and their pets, with a strong focus on teamwork and development opportunities within a

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required; evenings, weekends, and holidays as needed.
• Proficiency in computer applications; strong written and verbal communication.

Responsibilities

• Lead store operations and inventory management, including merchandising and displays.
• Open/close the store and oversee associates to ensure store standards.
• Operate POS systems and handle cash transactions per policy.
• Enhance the associate experience through training, feedback, and coaching for growth.
• Ensure pet care operations and safety, including care for new arrivals and sick pets.

Skills

Retail supervision

Computer proficiency

Communication skills

Under pressure

Organization

Tools

POS systems

Job description

PetSmart’s Retail Operations Lead role focuses on driving operational excellence across our stores. The position covers merchandising, inventory management, pet care operations, and opening and/or closing the store while overseeing associates and maintaining a safe, organized environment.

The role emphasizes leadership in daily tasks, compliance with policies, and delivering a positive experience for customers and their pets, with a strong focus on teamwork and development opportunities within a