Retail Operations Lead: Elevate Store & Pet Care

PetSmart; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive store excellence in merchandising, inventory control, and pet care operations. You will open/close the store, supervise associates, and ensure a safe, organized environment aligned with PetSmart values.

The role requires 2+ years of retail supervisory experience, full-time availability including evenings and weekends, and proficiency with POS systems and common software. Strong communication and organizational skills are essential.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required; evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Support and guide sales associates in merchandise handling and presentation.
• Lead store operations, inventory management, and POS accuracy.
• Oversee opening and closing procedures and maintain safety standards.
• Provide feedback on associate performance and coaching.
• Ensure a positive customer and pet care experience.

Skills

Retail supervision

Customer service

Communication skills

Tools

POS systems

Job description

PetSmart is seeking a Retail Operations Lead to drive store excellence in merchandising, inventory control, and pet care operations. You will open/close the store, supervise associates, and ensure a safe, organized environment aligned with PetSmart values.

The role requires 2+ years of retail supervisory experience, full-time availability including evenings and weekends, and proficiency with POS systems and common software. Strong communication and organizational skills are essential.