Retail Operations Leader — Store Performance & Pet Care

PetSmart; Tulsa (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Weekly

Health benefits

401k Plan

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Leader (Retail Operations Manager) drives operational excellence in our stores, overseeing merchandising, inventory, pet care, opening/closing, and financial outcomes. You’ll lead and develop associates, ensure safety and policy compliance, and maintain a clean, organized store environment.

The role emphasizes staffing, training, and effective communication to deliver exceptional pet-parent experiences while upholding PetSmart’s mission and standards.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, mentoring, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinate staffing coverage for process activities in pivotal areas of the store.
• Validate completion of assigned operational messages and engagement video compliance.
• Communicate company information and priorities to associates for alignment.
• Recognize and celebrate associates driving engagement.

Skills

Retail leadership

Communication

Organizational skills

Customer focus

Team motivation

Tools

Computer applications

Job description

PetSmart’s Process Leader (Retail Operations Manager) drives operational excellence in our stores, overseeing merchandising, inventory, pet care, opening/closing, and financial outcomes. You’ll lead and develop associates, ensure safety and policy compliance, and maintain a clean, organized store environment.

The role emphasizes staffing, training, and effective communication to deliver exceptional pet-parent experiences while upholding PetSmart’s mission and standards.