Retail Operations Leader — Elevate Store Experience

SEPHORA; Deer Park (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare

Wellbeing benefits

Job summary

Sephora in Deer Park, IL is seeking an Operations Leader to drive store operations, inventory control, and merchandising while coaching the team to deliver an exceptional client experience.

You will oversee inventory management, replenishment, order fulfillment, and ensure Sephora standards are met. Strong leadership and communication are essential, with the ability to motivate teams and maintain safety and accountability.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills — motivated teams with accountability and success
• Physically able to lift and carry up to 50 pounds as needed

Responsibilities

• Lead with impact: oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation: lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience: partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop: guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork: promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience for all

Job description

Sephora in Deer Park, IL is seeking an Operations Leader to drive store operations, inventory control, and merchandising while coaching the team to deliver an exceptional client experience.

You will oversee inventory management, replenishment, order fulfillment, and ensure Sephora standards are met. Strong leadership and communication are essential, with the ability to motivate teams and maintain safety and accountability.