Retail Operations Leader - Elevate Customer Experience

Sodexo; Hershey (PA); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Welll

401(k) Plan with Matching Contributors

Paid Time Off and Holidays

Career Growth Opportunities andTuition

Job summary

Sodexo at Penn State Health – Milton S. Hershey Medical Center seeks a Lead Retail Excellence to guide retail operations, coach teams, and enhance customer experience. You will drive performance, manage priorities, and deploy resources to achieve excellent service in a healthcare retail setting.

You’ll oversee staffing decisions, cash handling, and POS systems while collaborating with vendors. A strong focus on merchandising, safety standards, and staff development is required for success.

Qualifications

• Experience leading retail teams and driving customer satisfaction.
• Ability to manage priorities, deploy resources, and coach staff.
• HR-related skills and ability to perform performance reviews.

Responsibilities

• Lead daily operations to deliver smooth retail experiences.
• Coach and grow a team of frontline staff and supervisors.
• Manage cash handling procedures and POS accuracy.
• Partner with vendors to ensure product flow and compliance.

Skills

Retail leadership

Team coaching

Customer service

Operations management

MS Office proficiency

Education

High school/GED

Job description

Sodexo at Penn State Health – Milton S. Hershey Medical Center seeks a Lead Retail Excellence to guide retail operations, coach teams, and enhance customer experience. You will drive performance, manage priorities, and deploy resources to achieve excellent service in a healthcare retail setting.

You’ll oversee staffing decisions, cash handling, and POS systems while collaborating with vendors. A strong focus on merchandising, safety standards, and staff development is required for success.