Retail Operations Lead - Customer Experience & Growth

Sodexo; Massachusetts; On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Time Off

Tuition reimbursement

Job summary

Sodexo in Massachusetts is seeking a retail operations leader to guide daily store activities, drive customer satisfaction, and elevate team performance.

You will manage people, set direction, schedule resources, and oversee cash handling and POS accuracy, while collaborating with vendors to ensure product flow and compliant merchandising.

This role emphasizes leadership, accountability, and the ability to influence across functions to deliver outstanding retail experiences.

Qualifications

• Associate’s degree or equivalent experience.
• 2 years of management experience.
• 1 year of related experience.

Responsibilities

• Lead daily operations to deliver smooth, high‑impact retail experiences.
• Coach and develop frontline staff and supervisors to achieve targets.
• Manage cash handling procedures and ensure POS systems are accurate.

Skills

Team leadership

Cash handling

Time management

Coaching

Customer engagement

Education

Associate’s degree or equivalent

Tools

POS systems

Job description

Sodexo in Massachusetts is seeking a retail operations leader to guide daily store activities, drive customer satisfaction, and elevate team performance.

You will manage people, set direction, schedule resources, and oversee cash handling and POS accuracy, while collaborating with vendors to ensure product flow and compliant merchandising.

This role emphasizes leadership, accountability, and the ability to influence across functions to deliver outstanding retail experiences.