Retail Operations Leader: Drive Store Excellence & People

PetSmart Store Support Group, Inc.; Gainesville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Manager in Gainesville to drive store excellence, overseeing merchandising, inventory, pet care operations, and safety. You will lead associates, manage budgets, and ensure smooth opening/closing with a focus on customer satisfaction.

The role requires 3+ years in retail leadership, full-time availability, and strong communication. PetSmart emphasizes growth opportunities, benefits, and a values-based culture across 50,000+ associates.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, mentoring, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Oversee staffing coverage for store processes and programs.
• Ensure compliance to Policies & Procedures and Code of Ethics.

Skills

Retail leadership

Communication skills

Computer proficiency

Schedule flexibility

Job description

PetSmart is seeking a Retail Operations Manager in Gainesville to drive store excellence, overseeing merchandising, inventory, pet care operations, and safety. You will lead associates, manage budgets, and ensure smooth opening/closing with a focus on customer satisfaction.

The role requires 3+ years in retail leadership, full-time availability, and strong communication. PetSmart emphasizes growth opportunities, benefits, and a values-based culture across 50,000+ associates.