Retail Operations Leader: Drive Store Excellence

PetSmart Store Support Group, Inc.; Traverse City (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Manager to drive operational excellence in our stores, overseeing merchandising, inventory management, pet care operations, and store opening/closing responsibilities. You will lead associates, influence financial outcomes, and maintain a safe, organized shopping environment.

Qualifications include 3+ years in retail leadership, full-time availability, strong communication skills, and proficiency with computer applications.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business goals.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Oversee staffing coverage for key store processes and ensure productivity.
• Analyze sales trends to adjust merchandising and pricing strategies.
• Drive store P&L by managing labor, inventory, and supplies.

Skills

Retail leadership

Customer-focused

Computer proficiency

Written and verbal communication

Pressure management

Organization & detail orientation

Job description

PetSmart is seeking a Retail Operations Manager to drive operational excellence in our stores, overseeing merchandising, inventory management, pet care operations, and store opening/closing responsibilities. You will lead associates, influence financial outcomes, and maintain a safe, organized shopping environment.

Qualifications include 3+ years in retail leadership, full-time availability, strong communication skills, and proficiency with computer applications.