Retail Operations Leader - Drive Store Excellence

PetSmart; Gainesville (FL); On-site; USD 56,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Weekly pay

401k plan

Paid time off

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Leader (Retail Operations Manager) in Gainesville, FL leads store operations, merchandising, inventory, and pet care oversight, ensuring a safe, welcoming environment for pets and customers. You will open/close the store, coach teammates, and drive financial outcomes aligned with company goals.

Join a values-based culture that emphasizes teamwork, development, and customer service excellence.

Qualifications

• 3+ years of retail leadership or customer-focused environment.
• Full-time availability; flexibility in schedule including evenings, weekends, and holidays.
• Proficiency in computer applications; strong written and verbal communication.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.
• Oversee inventory management and pricing processes, including counts, replenishment, and planogram adherence.
• Maintain store standards and safety; uphold Policies & Procedures and Code of Ethics.

Skills

People leadership

Retail operations

Inventory management

Customer service

Communication

Job description

PetSmart’s Process Leader (Retail Operations Manager) in Gainesville, FL leads store operations, merchandising, inventory, and pet care oversight, ensuring a safe, welcoming environment for pets and customers. You will open/close the store, coach teammates, and drive financial outcomes aligned with company goals.

Join a values-based culture that emphasizes teamwork, development, and customer service excellence.