Retail Operations Leader - Coach, Merch & Experience

Sephora; Utah; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive workplace

Job summary

Sephora is seeking an Operations Leader in Utah to drive store operations, inventory management, and merchandising excellence. You’ll coach the team, optimize processes, and elevate the client experience while aligning with brand standards.

The role requires leadership experience in retail operations, a focus on accuracy, and the ability to motivate others in a dynamic store environment. This is a full-time, on-site position offering healthcare benefits and growth opportunities.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Skills

Leadership

Coaching & development

Attention to detail

Time management

Communication skills

Team motivation

Job description

Sephora is seeking an Operations Leader in Utah to drive store operations, inventory management, and merchandising excellence. You’ll coach the team, optimize processes, and elevate the client experience while aligning with brand standards.

The role requires leadership experience in retail operations, a focus on accuracy, and the ability to motivate others in a dynamic store environment. This is a full-time, on-site position offering healthcare benefits and growth opportunities.