Retail Operations Leader — Drive Brand & Team Growth

Sephora USA, Inc; Troy (MI); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora USA, Inc is seeking an Operations Leader to drive store operations, inventory control, and merchandising excellence in a fast-paced retail setting in Troy, MI. Lead and coach the operations team, align with brand standards, and ensure exceptional client experiences.

You will oversee replenishment, order fulfillment, and store maintenance while promoting an inclusive, high-performance culture and achieving sales goals.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversight of inventory management, replenishment, and order fulfillment; ensure operational standards are met.
• Lead visual merchandising, promotional events, and store upkeep to uphold Sephora’s brand and drive sales.
• Collaborate with team to deliver exceptional client service and achieve store goals.
• Coach and develop team members to grow within Sephora and understand operational processes, selling behaviors, performance metrics, and initiatives.
• Foster inclusivity and teamwork, promoting a culture where everyone feels empowered.
• Uphold Sephora standards and ensure a safe, enjoyable shopping experience.

Skills

Leadership

Coaching

Communication

Time management

Problem solving

Attention to detail

Interpersonal skills

Team motivation

Job description

Sephora USA, Inc is seeking an Operations Leader to drive store operations, inventory control, and merchandising excellence in a fast-paced retail setting in Troy, MI. Lead and coach the operations team, align with brand standards, and ensure exceptional client experiences.

You will oversee replenishment, order fulfillment, and store maintenance while promoting an inclusive, high-performance culture and achieving sales goals.