Retail Operations Lead — Flexible Scheduling & Coaching

Sephora; Ann Arbor (MI); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Ann Arbor is seeking an Operations Leader to drive store operations, oversee inventory, replenishment, and merchandising while coaching the team to perform at their best.

You will partner with the team to deliver exceptional client experiences, uphold Sephora standards, and promote a culture of accountability and inclusivity. This role requires strong leadership, attention to detail, and the ability to adapt to a fast-paced retail environment.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Skills

Leadership

Coaching

Communication

Team motivation

Organizational skills

Time management

Problem-solving

Job description

Sephora in Ann Arbor is seeking an Operations Leader to drive store operations, oversee inventory, replenishment, and merchandising while coaching the team to perform at their best.

You will partner with the team to deliver exceptional client experiences, uphold Sephora standards, and promote a culture of accountability and inclusivity. This role requires strong leadership, attention to detail, and the ability to adapt to a fast-paced retail environment.