Retail Operations Leader: Inventory, Merch & Team Growth

sephora.com; Troy (MI); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Employee discount

Career development opportunities

Job summary

Sephora in Troy, MI is seeking an Operations Leader to drive store efficiency and deliver an exceptional client experience. You will lead the operations team, oversee inventory and merchandising, and coach colleagues to perform at their best in a fast-paced retail environment.

You will manage inventory control, maintain brand standards, and support a welcoming, inclusive store culture while aligning with Sephora’s goals and safety guidelines.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.
• Ability to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment and maintain standards.
• Lead visual merchandising and store maintenance to drive Sephora’s brand and sales.
• Partner with the team to deliver exceptional service and meet store goals.
• Train team members on processes, selling behaviors, metrics and initiatives.
• Promote inclusivity and teamwork; foster a culture of openness.
• Follow company policies to ensure a safe shopping experience for all.

Skills

Leadership

Coaching

Communication

Time management

Job description

Sephora in Troy, MI is seeking an Operations Leader to drive store efficiency and deliver an exceptional client experience. You will lead the operations team, oversee inventory and merchandising, and coach colleagues to perform at their best in a fast-paced retail environment.

You will manage inventory control, maintain brand standards, and support a welcoming, inclusive store culture while aligning with Sephora’s goals and safety guidelines.