Retail Operations Leader: Customer Experience & Team Growth

Sodexo; Worcester (MA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision care

401(k) plan with matching

Paid time off

Tuition reimbursement

Job summary

Sodexo in Worcester, MA is seeking a Retail Operations Manager to lead daily retail activities, guide frontline teams, and optimize customer experiences across multiple locations. You will set priorities, manage resources, and ensure smooth operations while upholding safety and quality standards.

The role emphasizes coaching high-performing teams, optimizing merchandising and POS processes, and collaborating with vendors to maintain product flow and compliance.

Qualifications

• Proven ability to lead teams and drive customer satisfaction.
• Experience managing cash handling processes and POS systems with accuracy.
• Strong time management and prioritization in fast-paced environments.

Responsibilities

• Lead, coach, and develop frontline staff and supervisors.
• Set direction, manage resources, and influence cross-functional teams.
• Oversee performance evaluations, pay reviews, and hiring/firing decisions.

Skills

Team leadership

Cash handling & POS accuracy

Time management

Customer service focus

Coaching & development

Education

High school diploma or GED

1 year related experience

Tools

POS systems

Job description

Sodexo in Worcester, MA is seeking a Retail Operations Manager to lead daily retail activities, guide frontline teams, and optimize customer experiences across multiple locations. You will set priorities, manage resources, and ensure smooth operations while upholding safety and quality standards.

The role emphasizes coaching high-performing teams, optimizing merchandising and POS processes, and collaborating with vendors to maintain product flow and compliance.