Retail Dining Operations Manager

Sodexo; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

Sodexo at Beth Israel Deaconess Medical Center in Boston, MA is seeking a Retail Manager 2 to lead daily retail dining operations with a hospitality mindset and strong retail foodservice experience. You will oversee teams, manage priorities, drive customer satisfaction, and ensure brand standards while upholding safety, inventory, and cash handling controls in a fast-paced healthcare setting.

This senior role requires coaching, budget awareness, and a collaborative approach to partner with

Qualifications

• Oversee daily retail dining operations in a healthcare setting.
• Lead and coach frontline staff and supervisors.
• Drive customer satisfaction while maintaining brand standards.

Responsibilities

• Accountable for managing people, setting direction and deploying resources.
• Performance evaluations, pay reviews and hire/fire decisions.
• Drive financial performance and manage cash handling and POS accuracy.
• Ensure safety and sanitation standards are upheld.

Skills

Retail management

Hospitality

Leadership

Customer service

Cash handling

POS systems

Team coaching

Education

High school/GED or equivalent or Associate’s degree

Bachelor’s degree

Job description

Sodexo at Beth Israel Deaconess Medical Center in Boston, MA is seeking a Retail Manager 2 to lead daily retail dining operations with a hospitality mindset and strong retail foodservice experience. You will oversee teams, manage priorities, drive customer satisfaction, and ensure brand standards while upholding safety, inventory, and cash handling controls in a fast-paced healthcare setting.

This senior role requires coaching, budget awareness, and a collaborative approach to partner with