Patient Services Operations Lead – Mailroom & Dining

Sodexo; Worcester (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Tuition reimbursement

Job summary

Sodexo in Worcester, MA is seeking a hands-on Operations Leader to oversee mailroom services alongside patient dining operations in a healthcare setting. You will drive efficient workflows, ensure regulatory compliance, and deliver a consistently positive experience for patients, staff and visitors.

You’ll lead frontline teams, manage scheduling, onboarding, and daily coordination, and shape service quality, safety, and satisfaction outcomes through strong organizational skills and proactive

Qualifications

• Experience guiding frontline teams within service-driven operations.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day-to-day operational coordination.
• Commitment to service excellence through patient engagement, rounding, and quality monitoring.
• Organizational skills that support workflow management and continuous improvement.

Responsibilities

• Oversee mailroom services and patient dining operations.
• Ensure efficient workflows, regulatory compliance, and high patient experience.
• Drive service quality, safety, and satisfaction outcomes.
• Lead frontline teams with hands-on leadership.

Skills

Leadership

Service excellence

Frontline team management

Patient dining workflows

Staff scheduling

Onboarding

Quality monitoring

Workflow optimization

Education

Associate degree

Job description

Sodexo in Worcester, MA is seeking a hands-on Operations Leader to oversee mailroom services alongside patient dining operations in a healthcare setting. You will drive efficient workflows, ensure regulatory compliance, and deliver a consistently positive experience for patients, staff and visitors.

You’ll lead frontline teams, manage scheduling, onboarding, and daily coordination, and shape service quality, safety, and satisfaction outcomes through strong organizational skills and proactive