Retail Operations Lead - Store Coverage & Experience

Horizon Goodwill; Greencastle (Franklin County); On-site; USD 19,000 - 25,000; Full time

Job summary

Horizon Goodwill in Greencastle, PA is seeking a Production Manager to supervise the retail store in the Store Manager's absence, overseeing backroom processes, donations, sales, merchandising, pricing, maintenance, display, and paperwork.

The role emphasizes supervising staff, training, coaching, achieving performance metrics, and delivering excellent customer service to shoppers and donors. High School Diploma and retail experience required; lifting up to 50 lbs may be required.

Qualifications

• High School Diploma or equivalent required.
• At least one year retail experience with increasing responsibilities.
• Reliable transportation; ability to pass background or drug screenings.
• Ability to lift, push, and pull up to 50 lbs.

Responsibilities

• Supervise store personnel and trainees.
• Assist with displays, windows, merchandising, and promotions.
• Train new hires and coach staff to improve performance.
• Support staff in achieving performance metrics.
• Provide excellent customer service to shoppers and donors.
• Maintain clean, safe, and organized store premises.

Skills

Retail experience

Customer service

Clerical skills

Communication

Education

High School diploma

Job description

Horizon Goodwill in Greencastle, PA is seeking a Production Manager to supervise the retail store in the Store Manager's absence, overseeing backroom processes, donations, sales, merchandising, pricing, maintenance, display, and paperwork.

The role emphasizes supervising staff, training, coaching, achieving performance metrics, and delivering excellent customer service to shoppers and donors. High School Diploma and retail experience required; lifting up to 50 lbs may be required.