Retail Operations Lead – Donation Center

Horizon Goodwill; Winchester (VA); On-site; USD 36,534,000 - 49,428,000; Full time

Job summary

Horizon Goodwill in Winchester, VA is seeking a Production Manager to supervise the store in the Store Manager's absence, overseeing backroom operations, donations, sales, merchandising, pricing, and related paperwork.

The role requires a High School diploma and at least one year of retail experience, with reliable transportation and the ability to lift up to 50 lbs. You will train staff, maintain customer service standards, and ensure safety and compliance with policy.

Qualifications

• One year retail experience required.
• Ability to lift up to 50 lbs., with or without assistance.
• Reliable transportation.

Responsibilities

• Supervise store personnel and assigned trainees.
• Assist with arranging store windows, displays, and promotions.
• Assist with training of new hires.
• Coach, provide feedback, and develop store personnel.
• Maintain efficient product flow and checkout processes.
• Deliver exceptional customer service to shoppers and donors.
• Perform audits of workstations and donation area.
• Handle cash, reconcile cash, and store deposits as per policy.

Skills

Retail experience

Education

High School Diploma or equivalent

Job description

Horizon Goodwill in Winchester, VA is seeking a Production Manager to supervise the store in the Store Manager's absence, overseeing backroom operations, donations, sales, merchandising, pricing, and related paperwork.

The role requires a High School diploma and at least one year of retail experience, with reliable transportation and the ability to lift up to 50 lbs. You will train staff, maintain customer service standards, and ensure safety and compliance with policy.