Production Manager

Horizon Goodwill; Greencastle (Franklin County); On-site; USD 19,000 - 25,000; Full time

Job summary

Horizon Goodwill in Greencastle, PA is seeking a Production Manager to supervise the retail store in the Store Manager's absence, overseeing backroom processes, donations, sales, merchandising, pricing, maintenance, display, and paperwork.

The role emphasizes supervising staff, training, coaching, achieving performance metrics, and delivering excellent customer service to shoppers and donors. High School Diploma and retail experience required; lifting up to 50 lbs may be required.

Qualifications

• High School Diploma or equivalent required.
• At least one year retail experience with increasing responsibilities.
• Reliable transportation; ability to pass background or drug screenings.
• Ability to lift, push, and pull up to 50 lbs.

Responsibilities

• Supervise store personnel and trainees.
• Assist with displays, windows, merchandising, and promotions.
• Train new hires and coach staff to improve performance.
• Support staff in achieving performance metrics.
• Provide excellent customer service to shoppers and donors.
• Maintain clean, safe, and organized store premises.

Skills

Retail experience

Customer service

Clerical skills

Communication

Education

High School diploma

Job description

Job Details

Job Location: Greencastle Retail Store - Greencastle, PA 17225

Position Type: Full Time

Education Level: High School

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage: None

Job Category: Nonprofit - Social Services

$16.00 Hourly Rate

Job Summary

The Production Manager supervises and manages the assigned retail store during the absence of the Store Manager to ensure efficient operation which shall include, but not limited to backroom processes, donation experience, sales, merchandising, pricing, maintenance, display, and related paperwork.

Essential Functions

• Assist with supervising store personnel and assigned trainees.
• Assist with arranging store windows, store displays, and promotional activities.
• Assist with training of new hires
• Assist with coaching, providing feedback, and development of all store personnel
• Support store personnel in achieving specific performance metrics
• Provide and assist store personnel in creating an exceptional customer service experience for our shoppers and donors
• Maintain efficient product flow in line with company policies and procedures
• Perform regular audits on workstations and donation area including trash, recycling, and priced merchandise
• Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion. Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Ring sales correctly on cash register, handle money, cash reconciliation, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Receive donations, Maintain accurate donation recording, and transport to designated area production.
• Participate in training as required.
• Perform all other duties as assigned.

Qualifications Minimum Requirements

• High School Diploma or equivalent required.
• At least one-year retail experience required with increasing responsibilities.
• Reliable transportation.
• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Store Manager
• Associate Director of Retail
• Director of Retail