Retail Operations Lead – Pets & Merch Excellence

PetSmart; Springdale (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company is seeking a Retail Operations Manager to drive operational excellence while ensuring the health and safety of store pets. This role involves leading associates, managing inventory, and upholding store standards while creating meaningful experiences for pets and their families. The ideal candidate will have proven leadership abilities, strong communication skills, and a passion for pet care. Work includes overseeing store activities, engaging staff, and analyzing sales trends.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Drive operational excellence and uphold company values.
• Participate in employment decisions and support associate development.
• Maintain oversight of store healthcare for pets.

Skills

Retail leadership

Customer service

Communication

Organizational skills

Job description

A leading pet retail company is seeking a Retail Operations Manager to drive operational excellence while ensuring the health and safety of store pets. This role involves leading associates, managing inventory, and upholding store standards while creating meaningful experiences for pets and their families. The ideal candidate will have proven leadership abilities, strong communication skills, and a passion for pet care. Work includes overseeing store activities, engaging staff, and analyzing sales trends.