Retail Operations Lead — Gift Shops & Guest Experience

SSA Consulting Group; Sanford (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Meal Plan & Employee Discounts

401(k) with company match

Paid Time Off (up to 144 hours)

Paid sick leave

On-Demand Pay

Tuition Discount

Job summary

SSA Group at the Central Florida Zoo is seeking an Assistant Retail Operations Manager to oversee Gift Shop and Gift Kiosk operations. You will lead a dynamic team, hire and train staff, manage inventory and sales reporting, and ensure compliance with policies and laws to deliver exceptional guest experiences.

The role emphasizes leadership, training, cash handling, and effective merchandising while supporting store leadership in budgeting and payroll responsibilities.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership skills with team-building experience.
• Financial management, merchandising, analytical and planning abilities.

Responsibilities

• Lead and motivate staff to exceed customer and client expectations.
• Hire, recruit, integrate, supervise, evaluate, coach and document staff performance.
• Develop training programs to train and mentor employees.
• Ensure compliance with local, state and federal laws.
• Maintain a clean, safe, and organized work environment.
• Oversee inventory and ensure accurate merchandise presentation and reporting.
• Forecast sales and manage payroll within budget.

Skills

Leadership

Communication

Problem solving

Financial management

Merchandising

Analytical skills

Planning

POS troubleshooting

Tools

POS system

Ledger reporting

Job description

SSA Group at the Central Florida Zoo is seeking an Assistant Retail Operations Manager to oversee Gift Shop and Gift Kiosk operations. You will lead a dynamic team, hire and train staff, manage inventory and sales reporting, and ensure compliance with policies and laws to deliver exceptional guest experiences.

The role emphasizes leadership, training, cash handling, and effective merchandising while supporting store leadership in budgeting and payroll responsibilities.