Guest Experience Retail Associate

SSA Group; Birmingham (AL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

On‑Demand Pay

Meal Plan & Employee Discounts

401(k) with 15% match

Tuition Discount

Job summary

SSA Group is seeking a Retail Associate for the Birmingham Zoo to assist guests, stock shelves, and process transactions. You will work with the Retail Supervisor and team to deliver a memorable guest experience.

The role requires strong communication, ability to work evenings and weekends, and basic POS/Excel skills. Training provided, with opportunities to engage in community initiatives and sustainability efforts.

Qualifications

• Strong interpersonal and communication skills.
• Thrive in a team environment while able to work independently.
• Demonstrated ability to understand and implement written and verbal instructions.
• Computer knowledge and skill level basic POS systems, and Excel.
• Physical ability to stand for extended periods and to move and handle boxes (10–35 lbs).
• Ability to work varied hours/days, including nights, weekends and holidays.

Responsibilities

• Fulfill guest’s needs quickly and efficiently.
• Inform retail leadership when item quantities are low or with special requests; work with warehouse to pull and fill items.
• Relay customer comments to supervisor.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Perform SSA EXTRA Guest Service steps to ensure a memorable guest experience.

Skills

Interpersonal communication

Teamwork

Follow instructions

POS systems

Excel

Flexibility

Physical stamina

Tools

POS systems

Excel

Job description

SSA Group is seeking a Retail Associate for the Birmingham Zoo to assist guests, stock shelves, and process transactions. You will work with the Retail Supervisor and team to deliver a memorable guest experience.

The role requires strong communication, ability to work evenings and weekends, and basic POS/Excel skills. Training provided, with opportunities to engage in community initiatives and sustainability efforts.