Zoo Gift Shop Guest Associate – Sales & Guest Experience

Wheaton Park District; Wheaton (IL); On-site; USD 21,000 - 32,000; Part time

Job summary

Wheaton Park District’s Cosley Zoo gift shop is seeking a personable team member to handle day-to-day store operations, cash handling, and guest interactions. You will promote conservation messages while processing transactions and maintaining merchandise presentation.

The role requires at least some experience in retail and customer service, with weekend/evening availability and proficiency in Microsoft Office. Join a friendly team at Cosley Zoo today.

Qualifications

• Minimum age 18 with some experience in office duties, retail, and customer service.
• Excellent communication skills and a self-starter.
• Experience with Microsoft Office Suite required.
• Must be able to work weekends, holidays, and evenings.

Responsibilities

• Work effectively both independently and as part of a team.
• Maintain cleanliness and organization of the gift shop.
• Interact with the public offering education, information, assistance, or control.
• Assist with special events and fund-raisers as requested.
• Complete accurate inventory counts.
• Ensure the availability of quality merchandise consistent with institutional image, including researching new merchandise.
• Assist with ordering, receiving, and pricing merchandise.
• Assist with the development and implementation of retail promotions including display plans.
• Operate business machines including computer, copier, point-of-sale system, fax, and printers.
• Assist with group reservations, including the handling of fees received.
• Demonstrate acquired knowledge of Cosley Zoo and the Wheaton Park District facilities, parks, and programs.
• Assist with the administration of first-aid and all related paperwork.
• Demonstrate exceptional customer service through actions and verbal interactions while always maintaining professionalism as a representative of Cosley Zoo either in person, over the phone, or computer.
• Assist other guest services staff (concession and admissions) as needed.
• Prepare accurate reports and documents as requested.
• Complete accurate monetary transactions, take measures to safeguard all acquired revenue, and produce accurate reports as assigned.
• Maintain the highest level of safety in the work area through implementation of safety protocols and procedures.
• Assist with the implementation of various programs including zoo membership and animal adoptions.
• Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer.

Skills

Customer service

Retail sales

General office duties

Microsoft Office Suite

Communication skills

Weekend/evening availability

Tools

Point-of-sale system

Copier

Fax

Printers

Job description

Wheaton Park District’s Cosley Zoo gift shop is seeking a personable team member to handle day-to-day store operations, cash handling, and guest interactions. You will promote conservation messages while processing transactions and maintaining merchandise presentation.

The role requires at least some experience in retail and customer service, with weekend/evening availability and proficiency in Microsoft Office. Join a friendly team at Cosley Zoo today.