Zoo Guest Experience Coordinator

Santa Fe College; Gainesville (FL); On-site; USD 32,000 - 39,000; Full time

Job summary

The Santa Fe College Teaching Zoo in Gainesville, Florida, invites applications for a support role managing day-to-day zoo operations, admissions, data management, and budget-related tasks. The position ensures accuracy, regulatory compliance, and efficient service to students and guests.

Responsibilities include coordinating visits, maintaining records, and assisting with payroll and hiring processes. Strong multi-tasking and communication skills are essential in a campus-based environment.

Qualifications

• High school diploma or equivalent; 2 years of related work experience.
• A criminal background check will be conducted.
• Ability to work in a multi-cultural environment.
• Proficiency with Microsoft Office and ERP/Workday systems.

Responsibilities

• Provide guest services support for the Teaching Zoo, including admissions, inquiries, and visitor assistance.
• Assist with day-to-day administration, budget processing, and financial transactions.
• Schedule group visits and coordinate field trips, tours, and events.
• Maintain departmental databases and records, ensuring data integrity.
• Support payroll and hiring processes as needed.
• Communicate with campus safety and respond to emergencies when required.

Skills

Guest services

Communication

Critical thinking

Customer service

Detail oriented

Ethics

Organization & time management

Problem solving

Team orientation

Relationship management

Results orientation

Microsoft Office

Workday familiarity

Education

High school diploma or equivalent

Tools

Workday

Job description

The Santa Fe College Teaching Zoo in Gainesville, Florida, invites applications for a support role managing day-to-day zoo operations, admissions, data management, and budget-related tasks. The position ensures accuracy, regulatory compliance, and efficient service to students and guests.

Responsibilities include coordinating visits, maintaining records, and assisting with payroll and hiring processes. Strong multi-tasking and communication skills are essential in a campus-based environment.