Gift Shop Ops Lead — Assistant Retail Manager

SSA Consulting Group; Waipahu (HI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

On-Demand Pay

Employee discounts

Tuition discount

Job summary

SSA Consulting Group is seeking an Assistant Retail Operations Manager in Hawaii to lead multiple Gift Shop and Gift Kiosk locations, driving guest satisfaction and sales performance. You will recruit, train, coach, and supervise staff while ensuring compliance and efficient operations.

The role emphasizes inventory control, POS reliability, and adherence to company policies, with a focus on sustainability and community engagement. Must display leadership and customer service excellence.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership and team-building experience.
• Experience managing payroll and budgets.
• Ability to stand for extended periods and lift 35 lbs.

Responsibilities

• Lead and motivate staff to deliver excellent guest service.
• Recruit, train, coach, evaluate, and manage payroll and scheduling.
• Develop training programs for staff development.
• Ensure compliance with local, state, and federal laws.
• Maintain clean, safe, and organized work environment.
• Oversee inventory control and merchandise presentation to maximize sales.
• Monitor daily, weekly, and monthly sales reports and costs.

Skills

Leadership

Staff motivation

Communication

Problem solving

Merchandising

Financial management

Education

High school diploma or equivalent

Tools

POS systems

Job description

SSA Consulting Group is seeking an Assistant Retail Operations Manager in Hawaii to lead multiple Gift Shop and Gift Kiosk locations, driving guest satisfaction and sales performance. You will recruit, train, coach, and supervise staff while ensuring compliance and efficient operations.

The role emphasizes inventory control, POS reliability, and adherence to company policies, with a focus on sustainability and community engagement. Must display leadership and customer service excellence.