Retail Operations Leader — Beauty & Inventory

SEPHORA; Oak Brook (IL); On-site; USD 74,390,000 - 85,962,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging

Job summary

Sephora is seeking an Operations Leader at the Oak Brook store to drive operational excellence, oversee inventory and merchandising, and coach a team to deliver exceptional client experiences.

You will lead the operations team, ensure standards are met, and support a high-performing store environment. This role emphasizes coaching, accountability, and a bias for action in a fast-paced retail setting.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Strong ability to lead, coach, and develop teams to achieve goals.
• Excellent attention to detail and organizational skills.
• Effective time management in a dynamic retail environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment while maintaining operational standards.
• Lead visual merchandising, promotions, and store upkeep to drive the Sephora brand and sales.
• Partner with the team to deliver exceptional client service and meet store goals.
• Coach and develop team members, training on processes, selling behaviors, and performance metrics.
• Promote inclusivity and teamwork, fostering a culture of openness and accountability.

Skills

Leadership experience

Team coaching

Operational excellence

Retail/Hospitality knowledge

Job description

Sephora is seeking an Operations Leader at the Oak Brook store to drive operational excellence, oversee inventory and merchandising, and coach a team to deliver exceptional client experiences.

You will lead the operations team, ensure standards are met, and support a high-performing store environment. This role emphasizes coaching, accountability, and a bias for action in a fast-paced retail setting.